Most orders are processed within 1 - 2 business days (processing time does not include weekend days). Over peak periods orders may take 7 working days to be processed.
We are currently unable to accept orders shipped to destinations outside The Republic Of South Africa.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We only accept payment from cards enrolled for 3D Secure.
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. Once your order is shipped, you will receive an sms from our courier partner with a tracking number.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 0800 39 00 14. We will do our best to accommodate your request.