Frequently Asked Questions
Can I return or exchange an item?
• Should you wish to return an item, please email us for immediate assistance. Our returns form also available here. If you have not received this document, please contact Customer Services by email with your order details. PLEASE NOTE ALL THAT WE ONLY ACCEPT RETURNS IF WE ARE NOTIFIED WITHIN 10 WORKING DAYS (2 WEEKS) OF THE DATE ON WHICH THE ORDER WAS DELIVERED. NO RETURNS, EXCHANGES OR CANCELLATIONS ARE PERMITTED ON LAST
Do you ship internationally?
We're sorry, Clinique.co.za is currently unable to accept orders to be shipped to destinations outside the Republic Of South Africa. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.
How do I change or cancel my order?
If you would like to cancel an online order after it has been placed, please email using the subject line “URGENT ORDER CANCELLATION” within an hour of placing your order and we will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled. Once the order is processing, it will be dispatched and our standard returns policy applies. NO RETURNS, EXCHANGES OR CANCELLATIONS ARE PERMITTED ON LAST CHANCE ITEMS.
How can I get an ingredient listing?
Why is my favorite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite.
SPAM Filters and ISPs
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted.
Can you send me samples?
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also, when available, at checkout when you are making an online purchase. WE DO NOT GUARANTEE THE AVAILABILITY OF SAMPLES. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. We do not ship samples from our head office.
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Gift with Purchase Events
Registered Members at Clinique Online who opt-in to receive email will get updates on Gift With Purchase Events at local Clinique counters & online. This information is updated regularly and is subject to change without notice. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.
Do you offer private appointments?
Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will arrange an appointment for you.